Our No Hassle Warranty

Returns

PrestolitePerformance.com wants you to be completely satisfied with your purchase. New and regularly stocked items purchased from PrestolitePerformance.com can easily be returned for a refund for the amount paid for the product. PrestolitePerformance.com accepts these returns within 30 days of receipt when accompanied with a Return Goods Authorization number (RGA number).

• All items returned must have the RGA number and be received in a new, unused and ready-to-sell condition.
• They must include the original packaging, parts, and any paperwork to receive a refund for the item.
• Any refunds will exclude shipping, handling or brokerage charges.
• Some products may require a 15% restocking fee and all items are subject to inspection before a credit is issued.
• PrestolitePerformance.com does not accept returns on used, modified, painted or customized products.
• PrestolitePerformance.com will not reimburse labor charges, installation fees or for any damage incurred during installation or use of the product under any circumstances.

Return Procedure

To obtain an RGA number for your return, email us at request@prestoliteperformance.com with your email address and original order number. Also, please include the item number, return reason and a contact phone number.

• We will email the RGA number to you or contact you by phone within 2 business days should we need more information.
• The RGA number must be written on the shipping box in the bottom left hand corner and is valid for 15 days.
• Shipments received without a valid RGA number clearly written on the outside of the shipping box will be refused or charged a 15% restocking fee.
• PrestolitePerformance.com is not responsible for items returned without customer name, address or RGA number on the box.

New Item Credit

Returned items must meet our returns criteria to receive credit.

• The original credit card used to place the order will be credited for the purchase price of the item and any applicable sales tax, excluding any shipping costs.
• An email will be sent confirming receipt of your return and your credit.
• Allow 5-7 business days for processing and two billing cycles to show on your statement.

Defective Items

If an item arrives with a defect, please contact us for an RGA number according to our normal Return Procedure instructions. Defective items will be repaired, replaced or credited to your account based on our discretion.

PrestolitePerformance.com warrants our products to be free from defects in materials and workmanship when used for their intended purpose. We will at our option repair, replace or credit you for an item that fails under normal use.

• To take advantage of this warranty, the product must be returned to us at your expense.
• If after inspection we determine the product is defective, we will repair, replace or credit your account if covered by our warranty.
• This warranty does not cover any products that have been subjected to misuse, neglect, accident, modifications or repairs by you or by a third party.
• Warranties are product specific and unless otherwise noted carry a 90 day manufacturer’s warranty.
• The warranty period begins on the date of shipment.

Restocking Fees

PrestolitePerformance.com may charge a restocking fee for some items and a 15% restocking fee also applies to the following:

• Shipments returned without a proper RGA number clearly posted on the shipping box.
• Orders placed for an incorrect application.

Exchanges and Replacements

Items sent in to be exchanged or replaced must meet the same conditions as items returned to PrestolitePerformance.com for a regular refund.

• Non-defective items returned for exchange must be in a new and ready-to-sell condition with all original packaging, paperwork and parts included.
• We will ship your new item after we receive and process your return.
• Please allow 5-10 business days to process your return once it has been received. A restocking or handling fee may apply to certain products.
• Shipments without a proper RGA number will be charged a 15% handling fee.

If you need a replacement item right away, you may wish to place a new order or call us at for expedited shipping. Express shipping and handling charges will apply for rush orders.

Non-returnable Products

Most of the items available at PrestolitePerformance.com may be returned for full or partial credit. Some special items are not returnable but in the case of defect or our error, these items may be returned for full or partial credit depending on the circumstances.

Holiday Returns

During the holiday season, PrestolitePerformance.com makes it easy for you or your gift recipients to return items

• Orders placed between Nov 15th and Dec 31st will have up to 60 days from the time of shipping to return a new item.
• As with any of our returns, items must be in an unused, new condition and include original packaging and paperwork in order to receive a refund.
• All other standard return policies & procedures apply.

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